With an ever-growing number of food delivery services, DoorDash is a popular choice in providing convenience to satisfy your cravings. But what happens when you change your mind or need to make adjustments after placing an order? Fortunately, DoorDash offers an easy method for canceling orders that ensures you won’t be left hassling with unwanted or mistaken purchases.
In this article, we’ll guide you through the process of canceling a DoorDash order. Whether you’re using the mobile app or the desktop website, we’ve got you covered with step-by-step instructions. So don’t worry if you’ve made a mistake, because we’re here to help get your order canceled and your refund processed whenever possible. Soon, you’ll be confident in managing your DoorDash experiences with ease.
How To Cancel A DoorDash Order Through The App
Locate Your Order
Start by opening the DoorDash app on your smartphone. Once you’re in the app, tap on “Orders” at the bottom of the screen. This will display a list of your past and active orders. Find the active order that you wish to cancel.
Send a Cancellation Request
Now that you’ve located your order, follow these steps to send a cancellation request:
- Select the order from the list. This will open the order details.
- Tap on “Help” in the top right-hand corner of the screen.
- Next, tap on “Cancel order” from the list of help options that appear.
- Confirm your selection by tapping “Yes, cancel” when prompted.
Once your cancellation request is sent, Doordash will process it. If your order is successfully canceled, you should receive a confirmation and a refund if applicable. However, keep in mind that the possibility of a refund or cancellation depends on how far along the order preparation and delivery process is at the time of your request.
It’s essential to act fast if you need to cancel an order, as the window for cancellations can be quite small.
How to Cancel a DoorDash Order on the Website
Navigate to Your Orders
To cancel your DoorDash order on the website, first, head over to the DoorDash site and log in to your account. Once you’re logged in:
- Click the three lines icon in the upper left-hand corner of the site.
- Select Orders from the drop-down menu to view your orders.
Submit a Cancellation Request
To submit a cancellation request, follow these steps:
- Find the live order you’d like to cancel and click on it.
- Look for the Help option, usually located on the right-hand side of the screen, and click it.
- Choose Cancel Order from the available options.
- Follow the prompts on the screen to confirm your cancellation.
Please note that you may cancel your order only before it gets delivered. Keep in mind that you might be subject to fees depending on the stage of the order. Check DoorDash’s cancellation policy for more information on potential fees.
Understanding DoorDash Cancellation Policies
To cancel a DoorDash order, it’s important to act quickly. You may cancel your order before it gets delivered. However, the refund or credit eligibility may vary based on the status of your order. For instance, whether the merchant has already confirmed the order or if a Dasher has been assigned to the delivery.
Refunds and Fees
The decision to provide refunds or credits is at DoorDash’s discretion. Depending on the stage of your order, you might be eligible for a refund or credit.
- If the restaurant has confirmed your order, but the DoorDash driver has not yet started the delivery process, there’s a higher chance you’ll get a refund.
- However, if the Dasher has already begun the delivery, the likelihood of a full refund decreases.
In summary, to increase your chances of a refund or credit, be sure to cancel as soon as possible and monitor the status of your order closely.
Frequently Asked Questions
Refunds depend on the progress and status of your order. If you cancel your order before it gets delivered, you may be eligible for a refund or credits. However, if your order has been picked up or is in the process of being delivered, you may not be eligible for a refund.
Order taking too long?
If your order is taking longer than expected, you can check the status of your order in the app. If you’re still not satisfied with the progress, you can choose to cancel the order following the steps mentioned above and reach out to DoorDash support to discuss the issue and explore your options for a refund or credit.
Dasher canceling order
If a Dasher cancels your order, DoorDash will automatically refund the cost of the order to your original payment method. You will receive a notification about the cancellation and a new Dasher may be assigned to deliver your order if it’s still available at the restaurant.
Refund processing time?
Refund processing times depend on your bank or financial institution. It may take several business days for refunds to appear in your account. If you have not received your refund after a reasonable time, contact DoorDash support for assistance.
No refund on cancellation?
If you do not receive a refund upon canceling your order, it may be because your order was already picked up or in the process of being delivered. In these cases, you may not qualify for a refund. If you believe you should have received a refund, reach out to DoorDash support for clarification and assistance.