With the first known food delivery occurring over 130 years ago, ordering your food from the comfort of your couch has now become commonplace. The largest American online food delivery company DoorDash has become a household name with over 20,000,000 consumers and one million delivery drivers across the US, Canada, Australia, and Japan.
DoorDash showed the most growth of all food delivery businesses during April 2020. Then, a year later, they had boosted their revenue by over 240%.
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With all these accolades, it’s no wonder you clicked on the DoorDash app to place an order. However, life often throws curveballs and, sometimes, intended dinner plans can go awry.
But can you cancel a Doordash order?
Read on to find out DoorDash’s step-by-step cancellation guide:
Cancellation Guide
Customers can cancel DoorDash orders via mobile app or personal computer.
Mobile users need to log into their profiles. Select the ‘Orders’ tab on the dashboard and choose ‘help’ in the drop-down menu. Click ‘view order’ on the order you’d like to cancel. Tap ‘Help’ to begin the cancellation process.
You should now be in the ‘support menu.’ DoorDash will indicate the type of refund you may be able to receive. In the ‘details’ section, you can indicate the reason for requesting a refund. Click ‘cancel’ to complete the process.
PC or laptop users need to log in to the website via a browser. Locate the ‘hamburger’ menu in the left-hand corner and tap on ‘Orders’ in the drop-down menu. Find the correct order and click ‘cancel order.’
If you experience a problem with the cancellation process, contact the DoorDash support team via their mobile app or website.
Your Right For A Refund
DoorDash customers can cancel their order before delivery, although refund or credits given are dependent on the status of your order, i.e., if the restaurant has confirmed your order or whether the DoorDash driver has begun the delivery process. Any refunds or credits are at DoorDash’s discretion.
If you manage to cancel your order before the restaurant confirms it, there is a better chance of receiving a full refund. However, you can still cancel your order after the restaurant has confirmed it.
A partial refund could be given if your order is canceled after the restaurant has begun to prepare your food order, or if the DoorDash delivery driver isn’t already on their way to you.
DoorDash credits could be given in lieu of a cash refund. These are used like coupons and can be saved up for a future order. Customers won’t be eligible for a refund if their order has been processed and the delivery driver is en route to your location.
Tips On How To Cancel An Order On DoorDash Easily
Take note of these suggestions on how to cancel an order on DoorDash without any hassle.
- Understand The Policy
Have a clear understanding of DoorDash’s cancellation policy before placing an order. Remember to cancel before the restaurant has given confirmation of your order. Refunding can take between three to five days to occur.
- Time It Properly
Placing your order earlier in the day should give you sufficient time to cancel before it’s too late in the timeline. If the restaurant has already confirmed your order or the driver is on his way with your food, it will be too late to receive a full refund.
- Cancel With Speed
The order cancellation should occur as swiftly as possible. If the restaurant confirms your order promptly, you won’t be eligible for a full refund. The sooner the cancellation process starts, the better your chance for a refund.
- Get In Touch With The Restaurant
If you don’t have any luck receiving a refund via DoorDash, reach out to the affiliated restaurant. Find out if you can cancel the order directly with them, or perhaps pick up your order from them at a different time. It might even be possible to receive restaurant credit. These options might not always be possible, but it’s always worth a try.
- Sign-up As A Subscriber
DashPass is DoorDash’s subscription service, complete with benefits for loyal customers. Although DoorDash subscribers adhere to the same cancellation process, a DashPass subscriber will receive an elevated customer care service. This might help accelerate the cancellation process for possible refunding.
For only $9.99 a month, DashPass includes additional benefits such as lower or non-existent delivery fees, cashback on pick-up orders, and other exclusive offers for subscribers.
Conclusion
A DoorDash cancel order is sometimes unavoidable. Luckily, at DoorDash, their cancellation process is easy to navigate. Receiving a refund can be the cherry on top, so follow our tips to increase your chances of this benefit from DoorDash.